Vendor Management

Vendor Management
At the company we are evaluating using DocuSign. Could you tell me the pros and cons of using their products based on your experience?

Top Answer : I was involved in the purchase and was surprised at cost. We already had several small contracts we were just consolidating from different divisions. Leadership above felt we didn’t negotiate enough of a discount. Since we had so much we didn’t have any leverage. If you can, negotiate with solid alternatives so if too pricey you can walk away....

Hi all - does anyone use any sort of tool to track your software, costs, licenses, etc? Every time I need to do a budget it’s always using Excel or Smartsheets. I’m sure there is something easier out there… thanks!

Top Answer : In reality we often did it all in excel. We used Service Now asset tracking but for budgeting there was no good way to track “insights”. Insights like we are going to all x thousands of licenses of y. Or we are going to retire app x and not renew a $1M license. If you use your inventory tool well you can have a good base line But we still needed excel for storing the color of what we expected to occur

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Is vendor lock-in just an excuse for not wanting to innovate and take risks?

Top Answer : Vendor lock-in is a sales tool. Sellers can use it to frighten a prospect by saying, "Ooh, you're going to have vendor lock-in. Be careful." And in my experience with clients, they are loath to leave something, even when they don't like it, because it's the risk of leaving the thing. It doesn't matter if it's open, or portable, or whatever, it's just that the risks of change are high. And so, are they locked into a vendor or are they locked into risk?

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Can vendor lock-in ever be valuable?

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Any recommendations on ServiceNow consultants?

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What are the top three sales ops tools you use?

Top Answer : I feel like a lot of tools over promise and under deliver. And it always comes back to Salesforce. I actually went through experience where, in my previous company, we migrated from Salesforce to Dynamics, and there were some strategic reasons for it. But then what ultimately happened is, two years later, we got acquired and the venture capital firm looked at it and said, "Well, enough of fun, we're migrating back to Salesforce." So two years later, we migrated back to Salesforce. I feel it has this level of simplicity combined with some aesthetic rightness to it. And whoever is trying to build something on top of it, there's all these smart things which start working around it, but it just doesn't have that same flavor. So I can't tell you three, I'll just combine it all to Salesforce.

Which deception tool do you use, or plan on using?

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In the past, black box third party vendors have left security in the dark. How can security personnel ensure that vendors are honest and the AI/ML they are selling is legitimate and ethical?

Top Answer : Be aware of it and encourage a healthy dialogue around what's put on the table. I think  the tangible outcome is if we're communicating frankly to the vendors we're interfacing with that we expect more and would like transparency. I think there's an evolutionary angle and I truly believe there's a tangible good to doing that.

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When do you get brought into the buying process?

Top Answer : 1. To formulate the RFP and provide technical specifications 2. To help evaluate the proposals and give feedback 3. To agree on the terms of the goods/services being acquired (SLAs)