Service Desk

Service Desk
Which is the best ITSM tool?

Top Answer : But really, Cherwell.

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Does anyone has experience in managing two independent service desk without any integration (eg. merger case day1 without IT integration).  Any templates/guides would be highly appreciated

Top Answer : Your best bet is to make that environment last as short a time as possible - and to give both teams (read-only) access to the other service desk, to assist with cross-organizational issues.  I'd also suggest more frequent meetings.

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What is the difference between "IT support" and "IT helpdesk"?

Top Answer : Both are antiquated names IMHO.  Follow ITIL and call it a Service Desk because they are providing more then just "help" or "support", they are providing a "service".  

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Future of Remote Contact CentersFuture of Remote Contact Centers

How have contact centers enabled remote operations during COVID-19—and will teams stay remote-first when pandemic restrictions are lifted?

Deciding between Zendesk and Servicenow. Any feedback on either here? I am in a mid size org. 

Top Answer : Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystem

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11 comments
7 upvotes
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Approvals Within ServiceNowApprovals Within ServiceNow

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2 upvotes
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