Productivity tools

Productivity tools
Enabling Deskless Workers With SoftwareEnabling Deskless Workers With Software

With deskless workers making up a large part of today’s workforce, are software tools meeting their needs?

What's a greater concern for returning to the office? Comment how you are prioritizing...

Top Answer : The majority of our focus is definitely on the human factors as the technical factors are mostly related to things we had to solve as we went distributed.  We will need some additional technical stuff to support the human factors (eg. scheduling software to limit the # of people in the office at the same time) but solving the human factors of helping people to feel comfortable, ensuring that safety precautions are being followed, etc... are much harder and why it will be a while before we go back.

Pulse Flash Read: Categories, choice and change Sometimes the SaaS market can feel like a sea of never ending acronyms and shorthands that everyone pretends to know the meaning of. It’s reached the point where hierarchies have broken down, and you probably aren’t alone in wondering where exactly TOTP fits into your CIAMs and your PAMS, while AWS is covering your SSO but someone called URI is injecting SQL in your what now..? Humans like categories, but, just as we like watching one more episode of The Sopranos at 2:30am, our need for quick satisfaction doesn’t help us achieve our goals. How often do your Google searches begin with the word ‘best’? And how often has this given you what you were looking for quickly, rather than turned into an entire evening of listicles and more questions than answers? Wasted time searching through what may well be paid features for something that might not even suit your goals. Megan Heuer, of SiriusDecisions, had this to say on the problem of categorization in B2B buying choices:  “Because we’re trained to begin with the category, we enter a buying process completely without critical business need context. The result is technology investment set up for failure from the start.” Think about when someone wants to buy a home. That process probably doesn’t begin with a ‘best home’ search (although the way the Toronto skyline is filling with identikit condos, this might be changing). Individuals define their goals for the lifestyle they desire and then begin looking for houses in an area that brings them closer to those goals, then further define that by house features. Why shouldn’t business decisions be made the same way? Sheena Iyengar (who describes herself brilliantly as a ‘psycho-economist’) has spent decades researching how too much choice leads to analysis paralysis and no action (which, incidentally, is why I end up watching The Sopranos again after spending an hour trying to choose between the infinite other streamable TV shows). Iyengar’s research shows that choice overload reduces engagement, decision quality and satisfaction. Think about that in the context of your budgeting decisions as you deepen your digital offerings.  The key to subverting choice overload, as Megan Heuer outlines, is to define your goals first, setting a clear agenda of what you’re looking for from a business perspective. While this reduces the number of categories you’ll have to choose from, there’s probably still many, many options to hit those goals. At Pulse, we’re addressing the choice overload problem by giving tech execs real-time access to what their peers think. Our Product IQ Reports compare the most-used software offerings in a particular space, such as RPA, based on the experience of the tech execs using them. But the reports aren’t the end of the process: execs can just straight up ask the community what they think of ‘Zero-Trust’ and who does it best? You can find what works for your business needs by speaking directly with your peers about how they defined and achieved their goals, and what software helped or hindered that process. Being open and sharing that information cuts out the whirr categorization creates in the B2B space.  We simple humans might always need to categorize things to some extent, that’s just a limit of language. So, until Elon Musk perfects his brain computer interface and Google figures out how to truly match our intent with the perfect tool, let’s help each other find the tech that will deliver what we need. Do you feel overwhelmed by categories when making purchasing decisions?

Top Answer : would love your thoughts on this!

How permanent are some of the pandemic-induced changes going to be?

Top Answer : It's been a huge “forced march” experiment. It has forced people to embrace some virtual technologies they might not have in the past. If you've worked for a large enterprise tech company and managed teams around the world, you're used to doing virtual teaming. But it was not the mainstay of how people interact. It was more isolated. I think the pandemic has forced everybody to learn how to interact in those environments. I feel I've seen a lot of innovations around keeping people engaged in those environments. How do you stay in touch with people? How do you meet new people that you haven't met before? This has truly forced people out of their comfort zone and it's skills building that is going to be here for a long time. I think it is going to disrupt a lot of the ways people think about how they run their businesses as well. I don't know that it's a disruption, as much as it's an opportunity to really do things differently. It's a strengthening exercise for how people build viable, sustainable business models. It's going to make organizations and businesses stronger over the long haul.

Preparing for Security Standard AuditsPreparing for Security Standard Audits

How are companies successfully preparing for security standard audits? This Pulse community survey surfaces the top methods and strategies.

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How did Covid impact IT in higher-ed?

Top Answer : I don't think our business really knew how much they depended upon us and how much value we really added until we had to do what we did back in March. We took a hundred-year-old institution and digitally transformed it in about a business week (that's a little oversell, but it's not entirely untrue). We had a small footprint of students (Fully Employed MBA's, Executive MBA's) who were taking classes in a hybrid format and employees that were working remotely, but if the pandemic hadn't hit, there would've been no incentive or impetus to change how we do business. What we found out was kind of fascinating. It's opened some doors while it's closed others.  One of my proudest moments was when Zoom went out for a couple hours on a Monday. It was out for a couple hours, and my business actually said, "Hey, wait a minute. We're using Zoom for teaching. What happens if we can't use Zoom? What are we going to do?", and I'm like, "Oh, this is great. This is Business Continuity 101. Thank you! I was waiting for somebody to get there.” Then they would say, “Can we use teams? How do we set up teams? Can we test that?" and I’m like "Wait, you want to do a tabletop? Really? Okay, cool!" It's all these great check marks along the way, because they're thinking this way now, and that's great for us. The narrative has entirely shifted, and in some cases we got lucky, or we were able to predict some things, but in many cases we already had the technology, just nobody wanted to, was prepared to, or thought they needed to use it.

Employee Experience and SatisfactionEmployee Experience and Satisfaction

The people team isn't solely responsible for employee satisfaction. Find out from 100 CIOs how vital IT is for a positive employee experience.

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When do you get brought into the buying process?

Top Answer : 1. To formulate the RFP and provide technical specifications 2. To help evaluate the proposals and give feedback 3. To agree on the terms of the goods/services being acquired (SLAs)