Outsourcing

Outsourcing
What's a greater concern for returning to the office? Comment how you are prioritizing...

Top Answer : The majority of our focus is definitely on the human factors as the technical factors are mostly related to things we had to solve as we went distributed.  We will need some additional technical stuff to support the human factors (eg. scheduling software to limit the # of people in the office at the same time) but solving the human factors of helping people to feel comfortable, ensuring that safety precautions are being followed, etc... are much harder and why it will be a while before we go back.

Who's more responsible for outsourcing technology? The CTO or CIO?

Top Answer : I think it is the CEO or CFO to cut costs

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How should startups respond/pivot to the pandemic?

Top Answer : There's probably some startup opportunities in the area of education. We have great universities in the greater San Francisco Bay area, Boston and elsewhere, and these do effectively manifest as sorting hats. But what they really have is great teachers and networks. There is an opportunity to extend, not just these online classes, but be able to extend that community in a meaningful way into the middle of America, and build on top of this shift. Like all education startups, it's a long road. It would take a brave investor with commitment to the founders, but I do think that this is a trend that will happen.  I also think that the way we approach IT may change. If we look at what it means to onboard an employee who's never going to physically be in the office, there's lots of supply chain relationship management problems that actually exist. The HR startups, that are frankly just web form versions of the paper processes that companies were doing, those companies that are domain experts in doing these things online, they are still burdened with heavy paper processes. I think that there are startup opportunities in the area of how do you automate these core business processes. Another area that is particularly interesting is the way we use work laptops at Google. Let's say my work laptop were to die, I would drive to the closest Google office, I would walk in. And then there's just a stack of laptops there where I come in and I badge and I walk away with a laptop and they assume the one that was unplugged when I badged was the one I took. Then I log in, they cross reference it to that, and now that laptop is associated with me and my downtime is an hour round trip. I think that there will be somebody who's successful in this area to augment the IT desktop lifecycle. If you look at fully loaded costs of an employee, there's a lot of value to be extracted, if you can compress that into a more complete solution.

What sort of problems have you encountered by outsourcing?

Top Answer : None, if proper communication!

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Is IT outsourcing no longer a valuable strategy? Are there still cost savings to be had?

Top Answer : I don’t think of this as a cost savings more as a risk & focus transfer. Can an org provide the employee experience needed to acquire, train, retain, etc the IT talent they need? And is the time & attention better spent elsewhere? I’ve done both. It always depends.

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What IT services are you cutting back on most?

Top Answer : saw you had some great insights on outsourcing on here recently, making sure you caught this quick poll :)

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IT outsourcing is dead.

Top Answer :

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Outsourcing IT ManagementOutsourcing IT Management

Has COVID-19 changed the outsourced IT industry? This Pulse survey of 100 CIOs investigates.

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How much of your security do you outsource today?

Top Answer :

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