Outsourcing

Outsourcing
Outsourcing Cybersecurity Tools and ProcessesOutsourcing Cybersecurity Tools and Processes

How many cybersecurity tools and processes are teams outsourcing in 2021?

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What are your thoughts on SaaS management platforms (SMP)?

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What's a greater concern for returning to the office? Comment how you are prioritizing...

Top Answer : The majority of our focus is definitely on the human factors as the technical factors are mostly related to things we had to solve as we went distributed.  We will need some additional technical stuff to support the human factors (eg. scheduling software to limit the # of people in the office at the same time) but solving the human factors of helping people to feel comfortable, ensuring that safety precautions are being followed, etc... are much harder and why it will be a while before we go back.

Outsourcing Trends Post-PandemicOutsourcing Trends Post-Pandemic

At a time when IT staff must do more with less, 100 leaders share whether outsourcing IT management is becoming a higher priority this year.

What IT services are you cutting back on most?

Top Answer : saw you had some great insights on outsourcing on here recently, making sure you caught this quick poll :)

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In the future, over 50% of any organization's workforce will be remote at any given time.

Top Answer : The future is here. Rising real estate costs, dramatically increased commute times and better video conferencing technology (thank you Zoom) is making remote working a reality.

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Outsourcing IT ManagementOutsourcing IT Management

Has COVID-19 changed the outsourced IT industry? This Pulse survey of 100 CIOs investigates.

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Open for comment - what division (or aspect/project) of your IT organization has the greatest human capital constraints? ... Dev? Security? Innovation? Other?

Top Answer : That is a good question in the federal government it’s not always the human capital restraints it’s the regulations and compliance restraints which are there for a reason that are hard to meet. I would suggest to anyone reading this who wants to work or sell their product to a federal agency to educate themselves on what federal requirements your product or service needs to meet in order to even be considered. For example, cloud services as a IaaS, PaaS, or SaaS has to be FedRamp approved. I know this isn’t exactly what your asking but it may provide knowledge in other areas that could be restraints.

What are the warning signs of a dysfunctional partnership?

Top Answer : A good indicator of a partner or vendor’s investment is how they react when you’re dealing with a severe or critical event. If they can put themselves in our shoes and understand the customer criticality and how much we impact the users, that really speaks volumes. We were working with two different vendors, one on top of the other with abstraction. We were bleeding out of a data center and each vendor was blaming the other. I finally called up both of the CIOs and said, "I don't care who is right or wrong, I'm suffering and so are my people. We need to work this together and make sure it happens." One vendor stepped in and really helped. They flew in resources. They understood the magnitude of the situation and were pairing with us to resolve it. The other vendor just said, "Okay, they’re handling it, I'm out." It's their fault. And they felt happy about it. The next time when the Enterprise License Agreement (ELA) renewal came, we said, "Sorry, we don't want to work with you. You're not a true partner, you're just being a vendor. You think that we have to depend on you, but that's not the case."

How should startups respond/pivot to the pandemic?

Top Answer : There's probably some startup opportunities in the area of education. We have great universities in the greater San Francisco Bay area, Boston and elsewhere, and these do effectively manifest as sorting hats. But what they really have is great teachers and networks. There is an opportunity to extend, not just these online classes, but be able to extend that community in a meaningful way into the middle of America, and build on top of this shift. Like all education startups, it's a long road. It would take a brave investor with commitment to the founders, but I do think that this is a trend that will happen.  I also think that the way we approach IT may change. If we look at what it means to onboard an employee who's never going to physically be in the office, there's lots of supply chain relationship management problems that actually exist. The HR startups, that are frankly just web form versions of the paper processes that companies were doing, those companies that are domain experts in doing these things online, they are still burdened with heavy paper processes. I think that there are startup opportunities in the area of how do you automate these core business processes. Another area that is particularly interesting is the way we use work laptops at Google. Let's say my work laptop were to die, I would drive to the closest Google office, I would walk in. And then there's just a stack of laptops there where I come in and I badge and I walk away with a laptop and they assume the one that was unplugged when I badged was the one I took. Then I log in, they cross reference it to that, and now that laptop is associated with me and my downtime is an hour round trip. I think that there will be somebody who's successful in this area to augment the IT desktop lifecycle. If you look at fully loaded costs of an employee, there's a lot of value to be extracted, if you can compress that into a more complete solution.

What sort of problems have you encountered by outsourcing?

Top Answer : None, if proper communication!

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Is IT outsourcing no longer a valuable strategy? Are there still cost savings to be had?

Top Answer : I don’t think of this as a cost savings more as a risk & focus transfer. Can an org provide the employee experience needed to acquire, train, retain, etc the IT talent they need? And is the time & attention better spent elsewhere? I’ve done both. It always depends.

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