Organizational Design

Organizational Design
How can CIOs improve IT department design? Have you done anything creative or had any unique roles/teams in IT departments you have led?

Top Answer : I personally thought pretty traditionally about what are the functions within IT, and was willing to stray from that as necessary and also did see where suddenly complicated things, like, "Well, is Drive or Box or Dropbox an application or an infrastructure tool," right? So it's gotten more and more confusing, and I never did quite evolve to the, "Hey, we've got this productivity and collaboration team now."  But I can see where it's going to head in that direction.  I would say one of the things that I spent quite a bit of time on was organizationally, how do you have a global IT team, and how do you balance local care and feeding and support with a global perspective on the problems the functions are trying to solve? I found that to be really critical, because you would really worry about a team that was so far away, and whether or not they were getting the higher-level support that they needed. Yet at the same time, if I was going to have a work day team working around the clock, I needed them working around the clock and not saying, "Well, my boss over here said I should do this, but you said I should do this." So that is something that we spent a lot of time on. And definitely, we ended up settling on global service models, and intact teams, yet we had some site leadership and guidance that we really leveraged more for engagement with the rest of the functions that sat in that site, as well as the values, the culture, the fun or softer skill side of things to make sure that that team always felt like they were very well taken care of. That was sort of where I did spend time, and I didn't get a lot of help from HR, not because there might not have been somebody that could help me, but they were working on other, probably bigger problems. In the end, it had to be a model that my leadership team and my organization bought into.

17 views
3 comments
1 upvotes
Related Tags
What would you rather have MBA or CISSP? Why?

Top Answer : I did the management route with my Masters.  I would be happy to be a technical individual contributor now

Does your organization use vCISOs or CISOs?

Top Answer : no

540 views
5 comments
2 upvotes
Related Tags
What's a greater concern for returning to the office? Comment how you are prioritizing...

Top Answer : The majority of our focus is definitely on the human factors as the technical factors are mostly related to things we had to solve as we went distributed.  We will need some additional technical stuff to support the human factors (eg. scheduling software to limit the # of people in the office at the same time) but solving the human factors of helping people to feel comfortable, ensuring that safety precautions are being followed, etc... are much harder and why it will be a while before we go back.

Teams are becoming increasingly more global. Do you have any advice on how to manage the day-to-day of a increasingly global team?

Top Answer : Go back to the basics. Be very clear what their job descriptions are, how they contribute to the team larger team, and how they affect your larger strategy. That helps set up cohesive and well-oiled teams across the globe.

19300 views
18 comments
5 upvotes
Related Tags
Have you created new roles or teams as a CIO?

Top Answer : I think it depends on the places I've been, different solutions to different companies. But I remember in the 2010-2014 time, I started talking about how we're not in Kansas anymore in terms of the SaaS proliferation and the change this is bringing to IT teams.  At that time, I brought in a cloud broker. That was way before the SaaS sprawl we have today, which now I call it managing SaaS at scale. So I remember that this was very new and we were figuring the role out. We kind of figured out what it should start with and evolve.  We initially focused on value generation.  So that was one thing that was pretty innovative for that time. Fast forward to today, I don't have a business relationship manager role but a responsibility of my staff to play this role.   I do want my business partners to have one person to go to that they can count on for prioritization and everything that needs to get done. The IT sausage-making behind the scenes, they don't need or should need to understand and navigate that.  It's one key person that they know to go to, and that they build a strong relationship with. I think that works out really well.

Why does Google not have a CTO?

Top Answer : With technically trained leaders who have a better understanding of technology there is less reliance on peer C-level leaders or a CTO to ensure good technology decisions are made

20 views
3 comments
2 upvotes
Related Tags