Manage Business Relationships

Manage Business Relationships
Establishing relationships with my business stakeholders is more critical to my effectiveness than with IT stakeholders.

Top Answer : But aren’t some of your business stakeholders also IT stakeholders? I agree that you need to have the business relationships to understand the business and where it is going but some of these same people are also IT stakeholders in ownership over some of the IT services we use. Maybe I just don’t understand your definition here…

320 views
1 comments
0 upvotes
Related Tags
How do you turn executive leadership into champions for IT initiatives?

Top Answer : When I was at a biotech company, we were implementing Duo, which had just come out at the time. The CEO hated it. And of course, at a small/medium-sized biotech, the IT person is always helping the CEO with their personal computers, etc. He had an AOL account that got compromised and sent an email out to his entire address book to click on the virus. He told me to fix it and just update his password to make it go away, but he used the same password for nearly everything, and the other passwords he kept in an outlook contact. So I explained that we need two-factor authentication because we have to protect all of our IP. But he says, "No, it's too much of a pain. We have VPN. Nobody's going to get in." I had to think of a way to show him how important it is. So I asked, "What do you use to do your stock trading?" He said, "E-Trade." So I got to his computer and went to etrade.com, used his AOL email address with the password that I knew, and got right in. I said, "Oh, you had a ton of money in there. I think I'll just transfer this to my personal bank account." And he's like, "Wait, wait a minute. How did you get in there? How did you know what it was?" I told him, "You made it super easy." Then he had a Gmail account that also got attacked, so then he became this big two-factor proponent and he was telling everybody on the E-Staff that they had to do it. Across the rest of the company, he championed why we need to implement this, and why it's not such a pain in the butt.

24 views
4 comments
1 upvotes
Related Tags
Innovation:  AI Investment and AdoptionInnovation: AI Investment and Adoption

AI/ML investments are well underway at leading companies and show no signs of slowing. But are these massive investments generating the business results they promise? Your IT peers tell all.

What are your thoughts on SaaS management platforms (SMP)?

Top Answer :

11 views
0 comments
2 upvotes
Related Tags
Business Application Development
Architecture & Strategy
Maintenance
Requirements & Design
Testing, Deployment & QA
Mobile Development
Development
Selection & Implementation
Business Analysis
Applications Vendor Landscapes
Optimization
Backup
Data Center
Public and Hybrid Cloud
Telephony
Network
Compute
Storage
Business Applications
Cloud
Crisis Management
Data & Business Intelligence
Artificial Intelligence
Business Intelligence Strategy
Data Management
Enterprise Integration
Integrations
Machine Learning
Governance
Data Lake
Big Data
Data Warehouse
Disruptive & Emerging Technologies
5G
Blockchain
Cryptocurrencies
Virtual Reality
IoT
Reality
Digital Innovation
Bots
Augmented Reality
End-User Services & Collaboration
Collaboration solutions
End User Equipment
End-User Computing Devices
Endpoint management
Productivity tools
Document Management
End-User Computing Applications
End-User Computing Strategy
Mobile
Voice & Video Management
Continuous Integration
Technical Product Management
DevOps
Continuous Deployment
Development
Quality Assurance
Customer Relationship Management
Enterprise Content Management
Customer Success
Enterprise Information Management
Finance
Enterprise Resource Planning
HR
Legal
Marketing Solutions
Retail
Human Resource Systems
Marketing
Product Recommendation
Sales
Risk Management
GDPR
SOX Compliance
Governance, Risk & Compliance
Infrastructure & Operations
Cloud Strategy
I&O Finance & Budgeting
Operations Management
Network Management
DR and Business Continuity
Server Optimization
Leadership
Attract & Select
Cost & Budget Management
Engage
Culture
Manage Business Relationships
Innovation
Organizational Design
Program & Project Management
Train & Develop
Values
Talent management
Performance Measurement
Organization Structure
Manage & Coach
Availability Management
Financial and Vendor Management
Reporting
Service Desk
Management Tools
Enterprise Service Management
People & Process
Process Management
Asset Management
Project & Portfolio Management
Portfolio Management
Project Management Office
Pulse
Security
Confidentiality, Integrity, Availability
Secure Cloud & Network Architecture
Endpoint Security
Data Privacy
Identity and Access Management
Security Operations Center
Security Strategy & Budgeting
Security Vendor Landscapes
Threat Intelligence & Incident Response
Threat & Vulnerability Management
Vendor Management
Infrastructure Vendor Landscapes
Budgeting
Roadmap
Outsourcing
Strategy & Operating Model
Business Continuity
Architecture Domains
Strategy
Tool Recommendation
Has your Board of Directors formed a dedicated committee focusing on discussing cybersecurity matters?

Top Answer : Curious to understand more here on why people aren't planning to. Is it because someone in the business already has remit for this?

118 views
1 comments
1 upvotes
Related Tags
Are there ever ways leadership can unintentionally impact employee productivity?

Top Answer : When I was in PC support I was asked to pick the manager job for PC and help desk. So I jumped in right away and started changing and breaking things based on a book I read. I thought, okay, now I know everything about help desks. And I told my team, "I don't want you to stay on the phone too long because then people are on hold and that pisses them off."  People listened to what I said, not the intent of what I said. And what I said was don't stay on the phone very long, so they got off the phone in three minutes or less, just as I asked. And then our calls boomed, because we weren't fixing anything. 40% of the people that called us had to call us again, because the problems weren't resolved the first time. So we actually exacerbated the problem by doing exactly what I asked for.

8 views
2 comments
0 upvotes
Related Tags
How do you approach transparent communication with your teams?

Top Answer : When I have any type of messaging, there's a level of context necessary when you have folks that are earlier in their career or new to the role versus folks who are seasoned. I've learned that the folks that are definitely early in their career, they need as much context on the why and how it affects both upstream and downstream. Why are we doing this and why is it important? Because sometimes they get so stuck on wondering, “Does what I'm doing even matter? Why can't I do it my own way?” And they don't understand the repercussions, which they are graded against and should be micro-focused on. That's their metric. Whereas their manager is seeing more and more of the bigger picture. And so I always feel like if I don't explain at least to my managers and their managers' managers so that they understand the goal of what we are doing, then by the time it gets downstream to a service desk person, they won’t understand why it matters. They will be like, "Well, my KPI is how many calls I closed." So my advice is always read your audience. And just spend a bit more of that upfront effort anywhere on the chain, but definitely on the folks that are just beginning their career.

6 views
2 comments
0 upvotes
Related Tags
How have CIOs continued to evolve organization initiatives around the services they deliver?

Top Answer : The new role of the CIO is coming with a new name. And it's not information, it's innovation or some other experimental phrase. Chief digital transformation officer is a new title not being associated with data. You still have data as its own role, the CDO. So the role of CIO is becoming closer to the CEO role rather than just a technical one. That's what we're seeing across almost every area that we work in.

8 views
3 comments
0 upvotes
Related Tags
How do you balance your work life and your personal life when working remotely?

Top Answer : Even though I work at home all the time, when the pandemic started, I recognized that I was starting to spend too much time in three rooms: my bedroom, kitchen and the office. I wasn't using the rest of my house. To address that, I got my personal computer out of my office and moved it into the kitchen. That ensured that I would use different parts of the house. Then I decided that when I'm done working for the day, I'm closing the office door and walking away. So if I start going back into that corner of the house, I have that visual cue to remind me, "Do I really need to go into that room? I've got hobby stuff in that room, but that work computer is in there, so do I really need to go in?"

17 views
3 comments
1 upvotes
Related Tags
How do you build trust and reputation when working remotely?

Top Answer : When you have a supervisor and you're starting that relationship remotely, the most important thing is to build that reputation and trust. Talk about your strengths. Be very open and candid about weaknesses, and share them as things you both need to be aware of and work around, because that's a partnership. And it might be easy for those of us who have been around the block. But for people who are newly entering the workforce, it's going to be very different for them. It can be scary because they don't know how to be vulnerable or how to build reputation and trust. It's going to be scary for them for a while.

13 views
4 comments
0 upvotes
Related Tags
Is there value added by an in-person meeting that you miss while working remotely?

Top Answer : We had our first in-person event towards the end of July, for directors and above. There were 70 people that gathered in the office and it was the first time I had met anybody in-person. A couple of days later, I had a one-on-one with my boss and when I dialed in he said, "Jill!" with the most emotion I had seen from him since I started. That reminded me how different it is to get to know somebody in person versus in 2D over Zoom. It changed the dynamics significantly.