Infrastructure & Operations

Infrastructure & Operations
Are low-code/no-code solutions just a ticking time bomb for future CIOs?

Top Answer : All this low code stuff that's trying to make it easy for you—two years from now the mess that that's going to leave is going to get every CIO just going, "How the hell do I fix this?"

Do you plan to reduce in-office IT infrastructure?

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Why is API increasingly critical these days?

Top Answer : The API layer is becoming extremely critical now, because everybody wants to customize applications and usage data in a way that doesn't matter whether you are an SME, you're the most technical architect, or you're just somebody in HR, a generalist who may not be technical, however everyone needs to use the same tools. And how do we make it very simple, so that they can integrate and just get the work done? And more and more, you're seeing that when you're doing new hires, or when employees are leaving, or you're closing a sales deal, we just want to collaborate with a partner. And now there's so much data that's being shared, how do I make sure that a certain amount of data is shared in that collaboration tool, like Miro or whatever it is? At the same time, I'm also keeping that data just restricted to that partner, whether it's me and Cisco that's working, or it's Forescout and Cisco that's working. So all the security, but at the same time, that experience. So that's why the API layer now is becoming even more important to build quick and easy integrations, that makes it very easy for the customer.

Which is better, neobanks or challenger banks?

Top Answer : Neo and challenger banks have grown quite a bit over the past decade. Both offer flexibility and access to a wide range of services originally coming from traditional banks. Neo banks provide a platform—more than just your current account, other things like expense management, automated accounting services, payroll, etc. They provide a a wide variety of add-ons made available on top of traditional banking needs. More importantly, from a service standpoint, they made available these APIs to integrate a lot of the business workflows. Challenger banks are actually also leveraging technology to streamline the banking operations process but they do maintain a limited brick and mortar presence. Revolut, Tandem, Metro are some of the popular ones. What was under one roof with a traditional bank is now being broken down in a way that allows for optimization, efficiency, and most importantly for consumers, a level of flexibility and ease of use. With traditional brick and mortar banking, you may talk to somebody who may or may not give you the service that you want. I typically boils down to total assets being held at the bank.

For IT leaders in healthcare, how does the vaccine rolled out change your work and operations?

Top Answer : Things quickly moved for IT as soon as the EUA was granted by the FDA, IT was responsible for setting up the core infrastructure to be able to track the vaccine deployment. We needed to add tracking, compliance, scheduling modules throughout our hospital system to help with the initial rollout. Currently all of our vaccination data is flowing into our enterprise systems to track progress throughout our entire healthcare system.

How did IT departments at hospitals adapt to the surge in coronavirus cases?

Top Answer : The year started out with strategic initiatives and moving the needle on how we can effectively deliver solutions. Our 2020 strategy map included many different areas of growth and transformation - ultimately leading to effective business operations and enhancing the way care is delivered. Part of our journey remained on course, for example enabling a remote workforce. In other areas, we had to shift our priorities due to COVID. We helped eliminate a lot of barriers to that initially (e.g., financing, reluctance for users to adopt either multi-factor authentication, VPN issues) because of the stay-at-home orders that were issued by the state. There was a dramatic increase in employees working remotely, all of which requires the right level of access and ensuring security standards are met. There was a change of pace in our environment at the hospital, a new normal was quickly identified and tasks were reprioritized. We had novel requests come in to address the new needs of the business, most of these tasks were related to COVID & surge planning.  Then we transitioned into the more manageable workload between the summer and fall, we saw an opportunity to go back and work on our projects. Right around Thanksgiving, November/December, things completely went back to what they were like in March, if not worse. Fortunately the prep work that was done in March put us in a better place to handle the winter surge. We successfully deployed and solidified our telehealth platform throughout the enterprise. COVID did dramatically decrease the normal timeline for certain applications to be deployed, what normally may have been a multi-year plan was completed in months. This accelerated pace along with the learnings is something we’re hoping to take with us into 2021 and beyond.  We had to take a pause on growing our business because of the focus on operations. Like many other hospitals, we also experienced a decline in revenue, additionally we noticed a decline in those coming in to get care - our members and patients were worried about contracting COVID for what might have been a trivial visit. To help solve this problem our IT & Marketing teams came together and launched a campaign encouraging everyone to get care.

How did the security ecosystem allow for the kind of attack we have seen with SolarWinds?

Top Answer : The SolarWinds component is just yet another aspect of a soft supply-chain piece. I would actually bet, probably almost any amount of money, that if you went to and grabbed any random Fortune 1000 CISO and said, "Hey, tell me who your top 40 suppliers are," they would literally have no clue. They'd be like, "Well..." There's big tech companies they might be able to name but actual software, data flow components, we've just never paid attention and we've continued to not pay attention.