End-User Computing Applications

End-User Computing Applications
What are your thoughts on SaaS management platforms (SMP)?

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Tool Recommendation
With many organizations supporting a hybrid workforce, what new applications or tools are IT teams experimenting with or planning to use in Q4 2021 or 2022?

Top Answer : Collaboration tools like MS Teams, Zoom etc, Remote Access VPNs, Cloud storage like Dropbox, One Drive, Google drive, screen recording tools, SaaS tools, VDI etc

With many organizations supporting a hybrid workforce, what new applications or tools are IT teams experimenting with or planning to use in Q4 2021 or 2022?

Top Answer : Boundary of deliverables and legal framework around it. With freelancing on rise from WFH, one needs to guard the deliverables as we cant guard employees' time and their computers. They simply use other machine. So a framework on setting what is expected deliverable EVERY DAY and what support deliverables are needed every day. I predict that we will have more issues in this internal process issue than external. Unfortunately it is so tied with workflow of department and agile process just makes it more difficult to manage. To my knowledge, this is a white space for many startups

Why don’t Higher Education institutions utilize more managed services?

Top Answer : Students are on Gmail. Everybody else is on O365 and that's probably one of the most heated debates at the university. We use managed services where and when it makes sense. For example, we are changing our endpoint protection provider to FireEye. I know FireEye just went a different direction, but we're using some of the Mandiant third-party services where it makes sense. On campus I was a SolarWinds customer—not all of campus had SolarWinds, but that was a headache through which I had to live. We reached out to the main campus and they were working with FireEye and Mandiant at that time. I think we do it in pockets and where it makes sense. I'm at a graduate school of business and I just don't have enough of a footprint to look at a NOC or a SOC. I'm not that big. But that doesn't mean that I've not entertained it or talked to folks to see what would make sense, it just comes down to costs.

Have online users become trusting to the point of critical exposure?

Top Answer : On the internet, essentially everybody is exposed to anybody. That is, my mom is exposed to people whose goal is to take advantage of her in obvious ways or just politically. The problem is that we've never had the ability to connect 7 billion humans together, and have instantaneous communication. And we've never as humans, used that as an attack service for this. We have a natural tendency to trust people based on cues in their physical demeanor, etc. But we’re really just users. We're bad at this digital domain.

The banking UI/UX is very much behind the times. What is preventing that from moving forward? Will payments and banking vendors devote some resources to reducing friction, improving the user experience, and increasing transaction speed as part of Digital Transformation and the Consumerization of IT Services?

Top Answer : I think there's a bunch of different things. So, when we look at the transition to consumerization of IT, the very fundamental reason why we saw that is because people started to bring their own devices. And they said, "Why don't I get the same kind of experience in my day-to-day enterprise applications as I do with the apps on these devices ?" Particularly if you're bringing in Apple or anything like that. We always said, "Enterprise systems. Yeah. The bar for user experience is low because people are not demanding it" I had seen that firsthand. So, now there was a demand. Then, people were kind of wondering, "Is it even possible for them to do that?" Next comes the notion of, "Okay, well, it's possible to do that, but is it actually really going to move the needle?" Then comes the budgetary constraints and then comes the technical constraints.  We are kind of going down the opposite way. Starting with thinking about whether it is feasible to do this, instead of saying, "Consumers are demanding it. So, we'll need to go do that." Then we have to consider the macro level understanding of: What is usability? What is user experience when it comes to some of these systems? If you're looking for a report, are you just looking for a better looking statement? Are you trying to understand what the user is actually trying to do when they log into their bank account or their financial account, whether it's investment or just standard banking? We did not have the notion of jobs to be done or user centered design or have any of these aspects implemented into financial institutions up until Mint came along and brought in a certain level of simplicity. They said, "You know what? This is all doable. And let us help you and actually show you by doing it." And suddenly you've seen over the last 10 years or so, how much has come along. However, it's not enough. And here's why: When people log into their bank accounts, they are really more focused on their money. So, they will jump hoops to basically find out, "Did my paycheck get deposited? Did my... How much money do I have? Can I pay my bills?" They're focused on different kinds of things and they are willing to jump those hoops to be able to get there. But if you think about any investment account that you have versus some of the new ones, you realize that there's so much focus on simplicity and usability because they want people to understand it. They want more people to log in and be able to see their money and do the next thing that they want. If I'm going to a Robinhood and I want to do the transaction, the focus is on: You're here, here's how much money and here's the stocks that you're invested in. So, focusing from a user perspective is what the new age companies are driving.

Looking at how grossly inefficient the disbursement of stimulus money has been, what's your perspective on what is wrong with financial network banking and overall “fintech” today?

Top Answer : My experience is, banks don't want to move fast because they make money on the delay of carrying the float. There's no reason why FX conversion and settlements has to be a batch process. And I feel people just accept that for what it is versus pushing on that and narratives like this. Given your experience do you agree that we need to move to a continuous delivery model of financial transactions versus the batch model.