Digital Innovation

Digital Innovation
Digital Experiences & Revenue GenerationDigital Experiences & Revenue Generation

Pulse surveys 100 IT leaders to determine the top eCommerce capabilities companies are planning to leverage through their digital experiences in 2021.

Where is AI playing the most meaningful role at your organization currently?

Top Answer : It could be endless from an IT perspective, or a security perspective, just being able to have that cognitive ability to look at a vulnerability or a security breach, think about it, make decisions, and take action. You could use it in HR for people that have complaints about the company; the AI can digest it and can respond back in a way that's meaningful and resembles a human. Eventually, it could be CEO. If you're really forward-thinking about it it could do everything within an organization.

What are your thoughts on SaaS management platforms (SMP)?

Top Answer :

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How can leadership impact the success of digital transformation initiatives?

Top Answer : PWC recently published that 74% of business leaders are engaged in a cloud strategy. But 53% have yet to realize substantial value. It’s not surprising, but why is that? It's not just about organizational design. It's about the leadership at the top: Is the CEO fully committed to the transformation or have they delegated this to somebody in the organization? Because we've all seen that when you have the right leadership in place, when the person at the top has the vision and drive to make that happen, it does permeate down into the organization. When you see leaders that are not fully committed, you can expect a subpar outcome. In some respects, in the same way, it's easy to blame IT for the collaboration mess that we have, it's also easy to blame IT for unsuccessful transformations. It's not actually about the technology, it's about the culture. You're getting to the heart of what the organization’s culture is.

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How much does culture impact the success of digital transformations?

Top Answer : It is a common thread, culture is across anything a company's trying to do. And it's not a digital transformation or an IT transformation. It's a business transformation. But it’s like conversations about diversity: “Diversity's really important—HR, could you go fix that?” It’s like thinking of security as just an IT thing that you don't need to worry about yourself.  There are all these elements of getting the right champions but if it’s not important to the highest levels of the organization, even culture won't make it happen. That's a key theme across all of these issues.

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How can CIOs deal with resistance to digital transformation initiatives?

Top Answer : If you’re facing opposition from a business partner it's probably not because they have a different philosophical or logical point of view. It's more likely because they’ve had a bad experience in the past. For example, if there’s a new CIO every four years, there’s no stability in that relationship. So if they do something with you because you can execute it well, how can they trust that you’ll stay long enough that they won't get burned by the next person coming in? Put yourself in their chair and try to be empathetic when thinking about these things—look at the history.

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