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Bots
What are some key questions to ask when choosing the right RPA tool?

Top Answer : How secure is it? How does it keep older versions of each process?

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Anyone have experience with Google’s Dialogflow?

Top Answer :  Dialogflow has a whole lot of things prebuilt into it, so that you could have a bot that actually has a conversation with you. It's sort of our culture, partly because I'm that way too. I'm very snarky. I don't usually like to give the right answer upfront. We're making this bot to be a really snarky bot. When somebody calls in, the bot's the one that's going to answer and say, “Hey, thank you for calling Energy Ogre. How can I help you?” If you ask it legitimate questions, it gives you legitimate answers. If you're just trying to mess with it and say, “Well, you're pretty dumb,” it's going to insult you back, say, “Well, hey, you're no prince yourself.”

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What search engine do you like the best?

Top Answer : I believe the answers are also based on the locations of the users.

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What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

Top Answer : As a B2B SaaS investor, RPA has been a focus of ours. Countless enterprise organizations are turning to RPA and/or BPO to cut costs and free up employees to do more high value work. Unfortunately 96% of companies fail to see an ROI on the investment. For many companies, especially mid-market companies, there's a lack of resources, bandwidth and expertise to successfully integrate/build/maintain automation software. Those who choose to outsource see long leads times and end up with very high attrition rates (40-50%) and low quality work product.  We've been really impressed with Roots Automation (Rootsautomation.com) - a startup based in NYC that offers the first zero-integration, self-learning digital coworkers.

The number of threats and attacks has been on the rise. But, there's also a big change in the technology that's being used like bots and AI. What are you seeing in terms of risk, and what advice and guidance do you have for us on the platform?

Top Answer : Threat actors and threat agents are just continuing to advance what they were doing. By and large, the sad part is, we've all been using such crappy controls that the industry has sold us for years, and marketed as something that would solve the problem, that all the bad guys need to do is a little tweak to their attack vectors in order to get through most corporations. It's basically a rinse, wash, repeat cycle for most attacks today- on consumers, or on enterprises. So, unfortunately, on that side of it, not a whole lot has changed, because we've frankly done a pretty crappy job of protecting our organizations. When you go to the information asset cycle of it, the usage models have certainly changed a lot. We've got the explosion of Internet of Things, more device types, more applications, and growing proliferation of bring-your-own-device, or bring-your-own-application, or bring-your-own-cloud. So that attack surface continues to evolve and change. Now the good side is, some portions of the security industry have certainly evolved. I've started seeing an innovation cycle in the startup areas, of people trying to approach things differently. You've got automated penetration testing. The problem is, we're doing it in such an ineffective, inefficient fashion, we're creating our own economic burden, and then we can't actually go and solve the problems that are found from it. You've got companies that are doing a good job- SafeBreach is one of them- of automated penetration testing, automated controls validation etc. I say, strip the labor away. Make it more effective and more efficient to do control validation. There are companies that are improving the security development life cycle and privacy by design by creating a level of automation to build containers. They're building them in a verifiably secure and compliant way that speeds up the development process making it way less vulnerable. I'm really excited about the innovation cycle that's happening, and hoping that the Cylances of the world, the SafeBreaches of the world, and some of the other companies upend and put out of business the rest of the security industry.

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