Backup

Backup
How are folks backing up SaaS applications?  Office365, Veeva, Netsuite, etc. Do you just trust SOC II reports and assume the SaaS vendor is backing up your data regionally across data centers? I don't trust it. I am trying to build a rock solid DR plan, however we are stuck on this point. thanks

Top Answer : In the case of highly critical SaaS & PaaS applications, we have extracts from database and back them up in case of catastrophic failure (or in the event we may need to restore and transfer the data -- e.g. to a different ERP system, etc.).     Don't backup Office365 e-mail, calendaring, etc as we have a contract, SLAs, guarantees, a Business Associates Agreement (BAA), SOC II, etc with Microsoft.  Similarly with Box.com. We do have backups performed explicitly of IaaS systems (VMs) in AWS and Azure and backed up across regions.

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What's a greater concern for returning to the office? Comment how you are prioritizing...

Top Answer : The majority of our focus is definitely on the human factors as the technical factors are mostly related to things we had to solve as we went distributed.  We will need some additional technical stuff to support the human factors (eg. scheduling software to limit the # of people in the office at the same time) but solving the human factors of helping people to feel comfortable, ensuring that safety precautions are being followed, etc... are much harder and why it will be a while before we go back.