Availability Management

Availability Management
Will AI negatively impact the workforce at large?

Top Answer : It's a big debate that starts to get into the philosophical aspects—AI is automation, so will it take away jobs? Manufacturing is a perfect example: Everything in that space is automated now, which took away jobs. But that's okay because you can reskill people.

What can IT leaders do to build and maintain the most successful teams?

Top Answer : Be careful how you walk, because that's how other people will walk. And if you don't show people respect, they won't show each other respect. If you demand respect and make sure that you are on top of everyone—not just the guy you don't like, but everyone—when they say things that are hurtful, or borderline racist, or whatever the case may be, then everyone else picks up on that. Those things are vital to team dynamics.

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What's your top challenge to ensuring service availability?

Top Answer : Human error...

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Have the latest CDC guidelines in light of the delta variant impacted your office reentry plans?

Top Answer : Postponing until after September 6 holiday in USA.   Haven't heard what we are doing at other global locations.  They aren't broadcasting decisions company wide, it's been more site by site, even within regions

What are your thoughts on SaaS management platforms (SMP)?

Top Answer :

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Is the current talent shortage in IT affecting your security posture?

Top Answer : I was actually having a conversation with someone who was talking about a recent database security issue and they said the problem is that the database creators didn't create a flag to keep your database off the internet, like a single widget. And I said, "No. That's not a problem. The real problem is that we've made it too simple and now everyone expects the SaaS or the product or the application to solve all of my ills." It is so hard to find network engineers today who I can sit down and say, "Explain classless inter-domain routing (CIDR) and subnetting to me." They're like, "I just have Amazon do that. I don't know how to do any of that." I've got a really good recruiting firm that's found needles in a stack of needles for me. But if I’m looking for a cloud security engineer because I want cloud, network, Linux systems, and security, my recruiters are like, "Pick 2. I can't do all 4 of those." But I'm not willing to pick two. I need all 4.

How can IT be impacted by a private equity acquisition?

Top Answer : It's getting more complicated, because now we're seeing that there are acquiring companies that struggle to rationalize their acquisitions. There's one portfolio company that’s an amalgamation of 16 acquisitions and counting. To call them loosely coupled would be generous. The individual product owners that came in via acquisition have limited knowledge of their counterparts and the one person heading up global infrastructure and operations is told to rationalize all this stuff when it's really a product challenge. But they're not willing to optimize as you actually have to invest now to save in the long-term. It's a race against the clock: Can they assemble enough acquisitions to spin it off and then make it somebody else's problem? But that's an extreme case. There are others who have a growth mindset, want to invest and they see that with a little infusion, they can grow a business.

Apart from security, what IT topics really grab the board's attention?

Top Answer : If it's not about security, then it really depends on the company and where they're at. Digital strategy is different for every company, so their digital issues are different. For UKG, their biggest issue isn’t an IT issue, it's a product issue: What's the product going to be and how are we going to do cloud operations with the infrastructure, once that's figured out from a business perspective? For World 50, it's the digitization of their business: how do they translate their experiences, which have been thrust into an online-only universe in the last 12 months, and how do they continue to drive that forward in a hybrid universe? So I don't see a common theme, but everybody's investing in technology in some form. Very few companies that I'm working with don't care about it.

Does having a background in IT Support benefit an executive IT leader?

Top Answer : Help desk is where I realized that pretty much every single employee within your organization is your customer, because if your NPS scores are low then you can answer why it is low, what kind of a service you’re providing and why it’s not on par with industry standards.

Why does IT struggle to hold the board’s focus?

Top Answer : If you look at IT as a percentage of revenue, it's not where they're spending their time. If it's 5% of the overall revenue, it doesn't equate to something that's super important in the grand scheme of things. But I think the problem is the label IT, because IT has a completely different meaning in certain verticals than it does in others. So here in technology land, IT is typically the supporting act to the product organization. But if you’re somewhere that's just financial services, IT really is a product—we all know enough CIOs in the financial services space who have the CTOs and product reporting to them. So it depends on how you label IT, but often it’s just not a major part of the conversation. It's more a case of providing an annual update.