Anyone working in the retail sector, how do you handle a disgruntled customer? It’s that time of the year with long lines at the check out counter.

General, Feedback, Leadership, Retail, Service Desk Honestly all you can do is wait on those you have in line, keep a friendly smile, apologize for the wait. Don’t let their remarks and comments get to you. Everyone will get a turn and if they don’t like waiting in line, they can go to a self checkout if your store offers them

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Honestly all you can do is wait on those you have in line, keep a friendly smile, apologize for the wait. Don’t let their remarks and comments get to you. Everyone will get a turn and if they don’t like waiting in line, they can go to a self checkout if your store offers them