What are some key KPIs in the education space that are interesting to you as a CIO by which you measure your success?

Strategy, Roadmap - I think within academia, KPIs are also being tied to some of the university KPIs, like your student retention and all of those things. It's become so important and they cannot be done without this support of IT. I was at one of the meetings where there were different areas attending those meetings and we went around the table asking ‘what is your biggest problem and how do you plan to solve it?’ This is not IT crews. These are all business divisions, student divisions and and so forth. And every one that went around the table had a solution that had something to do with technology. So at the end of the day, you are the one that is going to execute their process and their success depends on what you are going to do. So that becomes your own KPI as well. These nontraditional KPIs are becoming more important now. Your student experience, which we're still trying to gauge--there a student surveys and so forth- and how we improve that. That is, in my opinion, the true KPIs. How are you improving the lives of your students and your faculty and staff, those constituents that we work with every day?

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I think within academia, KPIs are also being tied to some of the university KPIs, like your student retention and all of those things. It's become so important and they cannot be done without this support of IT. I was at one of the meetings where there were different areas attending those meetings and we went around the table asking ‘what is your biggest problem and how do you plan to solve it?’ This is not IT crews. These are all business divisions, student divisions and and so forth. And every one that went around the table had a solution that had something to do with technology. So at the end of the day, you are the one that is going to execute their process and their success depends on what you are going to do. So that becomes your own KPI as well. These nontraditional KPIs are becoming more important now. Your student experience, which we're still trying to gauge--there a student surveys and so forth- and how we improve that. That is, in my opinion, the true KPIs. How are you improving the lives of your students and your faculty and staff, those constituents that we work with every day?