We're in the midst of this crisis, and things are changing daily. What are some of the steps that board members have seen CIOs and executives take that have made them stop and take notice?

Business Continuity, Leadership This crisis really proved that technology is front and center. The first order of the day for CIOs was working from home. It happened fast and furious. Some companies perform better than others. High technology companies that already had a very large remote workforce didn't miss a beat to enable this work from home securely and reliably.  Other companies really struggled, especially companies in traditional industries where they had a lot of employees that were working in physical locations using desktops, it was much more challenging. So work from home was really the number one mandate.  Secondly, companies that had a physical presence like retail, for example, they really shattered all their brick and mortar with really having to go online. It was very important for CIOs to enable digital channels, specifically for e-commerce but also from the standpoint of virtual helpdesk and customer support. Also taking care of people is important because this is a health crisis. Over-communicating what's happening, making sure that people are alright. In this particular situation, people were getting sick and putting up backup support models, it has really tested the business continuity and crisis management plans.

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This crisis really proved that technology is front and center. The first order of the day for CIOs was working from home. It happened fast and furious. Some companies perform better than others. High technology companies that already had a very large remote workforce didn't miss a beat to enable this work from home securely and reliably.  Other companies really struggled, especially companies in traditional industries where they had a lot of employees that were working in physical locations using desktops, it was much more challenging. So work from home was really the number one mandate.  Secondly, companies that had a physical presence like retail, for example, they really shattered all their brick and mortar with really having to go online. It was very important for CIOs to enable digital channels, specifically for e-commerce but also from the standpoint of virtual helpdesk and customer support. Also taking care of people is important because this is a health crisis. Over-communicating what's happening, making sure that people are alright. In this particular situation, people were getting sick and putting up backup support models, it has really tested the business continuity and crisis management plans.