What has your IT team done to bring customer experience to the forefront of your organization?

Top Answer : Ensure our focus groups include customers, both internal and external. 

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24 comments
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Black Charger
IT, Health Care and Social Assistance
Ensure our focus groups include customers, both internal and external. 
0 upvotes
Green Processor
IT, Biotech and Scientific R&D
We use visualization tools and wireframes as the start of all development, rather than just user stories or requirements with no visual element.
0 upvotes
Red Monitor
IT, Software
The customer is king. The more you can empower the customer to do self service, the more it benefits them and you. Empowering customers to reset passwords and request IT equipment are easy and really add value.
1 upvotes
Pink Cloud
IT, Consumer Goods
Go and do the three sales transaction to the end customer.
0 upvotes
Black Cloud
IT, Manufacturing
Our IT has been focused on the customer experience by integrating their needs and expectations with our current updates/rollouts. We show proof that their expectations are being realised into day to day operations. 
0 upvotes
Red USB Stick
IT, Software
We've included customer teams in our project teams early - from the blueprint stage.
0 upvotes
Green Processor
IT, Professional Services
For our internal customers, as part of our testing, we attempt to mix in the least IT savvy testers and those who are the most critical.  Too often testers are seen as the "safe" group.  We get the best feedback from the most critical people.  
0 upvotes
Green Monitor
IT, Finance, Banking & Insurance
our biggest effort along these lines has been the creation and enhancement of a customer-facing portal. Rather than having to call in for status and reporting we are trying to make these things available at the time a customer needs with as near real-time data as possible. Additional enhancements we want to focus on include the ability to pull up contact information for specific issues, process for escalations and engagement when customers need, and in general policies customers frequently request when going through an auditory exam
0 upvotes
Orange Monitor
IT, Other Services (except Public Administration)
Our IT team bring the customer experience into the organization by focusing on changing attitudes and making the customers central to our organizational value that guides behaviors and decision making and incorporate it into the way we do business. By understanding existing issues, we modify business structures and processes to address customers’ needs.
0 upvotes
Red Monitor
IT, Health Care and Social Assistance
Everything we do from AI to business solutions.  Our organization is 100% focused on the customer experience Bc they are the most important part of our business. 
0 upvotes
Black Processor
IT
Direct communication and collaboration with the IT team.
0 upvotes
Green Charger
IT, Health Care and Social Assistance
User Centered Deisgn and Design Thinking - couple of these Agile methodologies work very well towards bringing customers to the forefront
1 upvotes
Red Charger
IT, Transportation and Warehousing
Being proactive in making sure end users are productive delivering digital workflows in a cloud environment.
0 upvotes
Red Processor
IT, Consumer Goods
Working hard to implement windows hello which will result in a much secure and seamless to the users
0 upvotes
Yellow Server
IT, Telecommunication Services
(Re-) Established a Customer Advisory Board, ensuring that innovation investments align with the needs/outlook of our customers.
1 upvotes
Blue Charger
IT, Biotech and Scientific R&D
clear, single customer interface with end-to-end accountability;    User involved design and agile, iterative delivery approach 
0 upvotes
Red Terminal
IT, Software
Conduct surveys, involve all stakeholders
0 upvotes
Pink Terminal
IT, Software
Engage customers with joint programs and have a dedicated UI/UX team that takes input from issues that arise and applies them to product.
0 upvotes
Yellow Cloud
IT, Educational Services
Training IT staff, working with Marketing to create a better external web presence
0 upvotes
Blue Monitor
IT, Software
Building and integrating tools that give our employees the data at their finger tips in a way that benefits our customers.
1 upvotes
Blue Hard Drive
IT, Software
We have monthly interactive customer webinars that share our latest release features and roadmaps.  Casual environment promoting feedback from the actual users.  That feedback is then used to tweak in existing features or create entirely new ones. 
0 upvotes
Black Terminal
IT, Software
intimacy
0 upvotes
Green Hard Drive
IT
Tech support now walks around the organization in search of anyone need IT assistance instead of waiting at the help desk.
0 upvotes
Red Charger
IT, Transportation and Warehousing
Proactively speak to users and change management processing.
0 upvotes