What has your IT team done to bring customer experience to the forefront of your organization?

Ensure our focus groups include customers, both internal and external. 

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Anonymous Author
Ensure our focus groups include customers, both internal and external. 
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Anonymous Author
We use visualization tools and wireframes as the start of all development, rather than just user stories or requirements with no visual element.
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Anonymous Author
The customer is king. The more you can empower the customer to do self service, the more it benefits them and you. Empowering customers to reset passwords and request IT equipment are easy and really add value.
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Anonymous Author
Go and do the three sales transaction to the end customer.
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Anonymous Author
Our IT has been focused on the customer experience by integrating their needs and expectations with our current updates/rollouts. We show proof that their expectations are being realised into day to day operations. 
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Anonymous Author
We've included customer teams in our project teams early - from the blueprint stage.
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Anonymous Author
For our internal customers, as part of our testing, we attempt to mix in the least IT savvy testers and those who are the most critical.  Too often testers are seen as the "safe" group.  We get the best feedback from the most critical people.  
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Anonymous Author
our biggest effort along these lines has been the creation and enhancement of a customer-facing portal. Rather than having to call in for status and reporting we are trying to make these things available at the time a customer needs with as near real-time data as possible. Additional enhancements we want to focus on include the ability to pull up contact information for specific issues, process for escalations and engagement when customers need, and in general policies customers frequently request when going through an auditory exam
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Anonymous Author
Our IT team bring the customer experience into the organization by focusing on changing attitudes and making the customers central to our organizational value that guides behaviors and decision making and incorporate it into the way we do business. By understanding existing issues, we modify business structures and processes to address customers’ needs.
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Anonymous Author
Everything we do from AI to business solutions.  Our organization is 100% focused on the customer experience Bc they are the most important part of our business. 
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Anonymous Author
Direct communication and collaboration with the IT team.
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Anonymous Author
User Centered Deisgn and Design Thinking - couple of these Agile methodologies work very well towards bringing customers to the forefront
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Anonymous Author
Being proactive in making sure end users are productive delivering digital workflows in a cloud environment.
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Anonymous Author
Working hard to implement windows hello which will result in a much secure and seamless to the users
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Anonymous Author
(Re-) Established a Customer Advisory Board, ensuring that innovation investments align with the needs/outlook of our customers.
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Anonymous Author
clear, single customer interface with end-to-end accountability;    User involved design and agile, iterative delivery approach 
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Anonymous Author
Conduct surveys, involve all stakeholders
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Anonymous Author
Engage customers with joint programs and have a dedicated UI/UX team that takes input from issues that arise and applies them to product.
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Anonymous Author
Training IT staff, working with Marketing to create a better external web presence
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Anonymous Author
Building and integrating tools that give our employees the data at their finger tips in a way that benefits our customers.
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Anonymous Author
We have monthly interactive customer webinars that share our latest release features and roadmaps.  Casual environment promoting feedback from the actual users.  That feedback is then used to tweak in existing features or create entirely new ones. 
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Anonymous Author
intimacy
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Anonymous Author
Tech support now walks around the organization in search of anyone need IT assistance instead of waiting at the help desk.
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Anonymous Author
Proactively speak to users and change management processing.
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