Don’t get me started on RFP’s unfortunately I see all the time that vendors only write to what you want to hear and not actually what they can do.
The vendors who come in, sometimes they’re good with their products and they’re good with technologies, but they’re not good at talking to us. You can argue whether you need many steps in the process. One vendor came to us with a proposal of over 100 steps. At each step there’s scrutiny and this takes time. So definitely from a public agency’s perspective, there’s a lot that can be done to shorten this process and make it more efficient. From the questions being asked, I also sense that there’s a lack of confidence, they are giving us a sense of a lack of confidence. Going from programmer to CTO, one of my aims is to find a team that can give us the confidence that they can do it. Withina couple hours of a demo with brief conversation, we would never be able to find out all the details. Yet we have to take the details we are able to get from the short interactions, see if that feeling of confidence is there. Intuition is also important and often vendors are not being intuitive about our process. They don’t know how to follow up and they don’t know what okay to do and what’s not okay to do. So I realized that if they get some coaching that would help both sides get on the right track.