Re-inventing yourselves and trying not take on too many process improvements to quickly. We target business process improvements first.
There are four key components to business-process imagination. The first one is a very strong domain knowledge. If you’re working in the insurance space or if you’re working in the banking space or tower transportation space, you need to understand the industry processes really well. The second big component is technology. All great changes really have their origin in the fundamental technology shift. The big shift that is driving the business process imagination is the emergence of modern deep learning, neural network-driven artificial intelligence technologies. The third one is creativity. There may be many steps in the business process which may not even be required once you apply the technology and rethink the whole process. So many times you have to have creativity to see the potential and also to apply it to the specific process we are talking about. And, and the result could be pretty much magical. The fourth thing is the context. So the context about the specific customer and their enterprise systems is also very critical. At the end of the day, all these technologies need to be integrated with the customer’s existing order. So a combination of these four, which is the domain knowledge, the new technologies, the creativity, and then the context.