Who are IT’s change agents?  When managing a major implementation that overhauls entire business processes, who are your allies?

Top Answer : The C-suite are the decision makers, the ones who are funding the project, so they're critical for the success of the project.  But the execution layer and the way that you build out the team that is going to be responsible for the success of the project is super critical. Most of my projects have about 70 stakeholders, so I typically create a pyramid where there is somebody who is ultimately responsible for attending every single one of these meetings.  Depending on who's impacted, if it’s finance I've got somebody from finance, if HR is involved I’ve got somebody from HR present, etc.  They have to know everything that there is to know about this project on behalf of their department. They're my change agents and for the lack of having a change function at the company. They know who to pull in from their teams to be involved. So when I kick off a project with these team leads, I talk about the importance of communicating constantly.  You never know who might be interested. If it's a weekly email, if you have a spot on the agenda in your team meeting, whatever it is, make sure that you're communicating and over communicating the status of things. And if you need me to attend those meetings, I'm happy to do that as well.  That’s how you manage and proliferate change and change agents.

Red Cloud
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The C-suite are the decision makers, the ones who are funding the project, so they're critical for the success of the project.  But the execution layer and the way that you build out the team that is going to be responsible for the success of the project is super critical. Most of my projects have about 70 stakeholders, so I typically create a pyramid where there is somebody who is ultimately responsible for attending every single one of these meetings.  Depending on who's impacted, if it’s finance I've got somebody from finance, if HR is involved I’ve got somebody from HR present, etc.  They have to know everything that there is to know about this project on behalf of their department. They're my change agents and for the lack of having a change function at the company. They know who to pull in from their teams to be involved. So when I kick off a project with these team leads, I talk about the importance of communicating constantly.  You never know who might be interested. If it's a weekly email, if you have a spot on the agenda in your team meeting, whatever it is, make sure that you're communicating and over communicating the status of things. And if you need me to attend those meetings, I'm happy to do that as well.  That’s how you manage and proliferate change and change agents.
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