It’s 2019. Is IT as automated as it should be?

Emerging Tech -  We're trying to automate the business, and we're still running IT in a manual way to a large extent. So what I've tried to do is break down IT processes into more automated processes and systems, use the same analytics in terms of our KPIs, how are we doing, how fast are we closing tickets, how many security issues are we having, what are root causes? Project management is another process that has to be really understood. And then making sure all our team members clearly understand our processes.

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 We're trying to automate the business, and we're still running IT in a manual way to a large extent. So what I've tried to do is break down IT processes into more automated processes and systems, use the same analytics in terms of our KPIs, how are we doing, how fast are we closing tickets, how many security issues are we having, what are root causes? Project management is another process that has to be really understood. And then making sure all our team members clearly understand our processes.