It’s 2020. Is IT as automated as it should be?

Top Answer :  We're trying to automate the business, and we're still running IT in a manual way to a large extent. So what I've tried to do is break down IT processes into more automated processes and systems, use the same analytics in terms of our KPIs, how are we doing, how fast are we closing tickets, how many security issues are we having, what are root causes? Project management is another process that has to be really understood. And then making sure all our team members clearly understand our processes.

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Blue Terminal
Real Estate, Rental and Leasing
 We're trying to automate the business, and we're still running IT in a manual way to a large extent. So what I've tried to do is break down IT processes into more automated processes and systems, use the same analytics in terms of our KPIs, how are we doing, how fast are we closing tickets, how many security issues are we having, what are root causes? Project management is another process that has to be really understood. And then making sure all our team members clearly understand our processes.
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Blue USB Stick
Software
We are not there yet. But there are tools, you know, with the natural language processing all the way to certain events being automatically handled by our machines. It is going to a self-service level mode eventually, but we are not there yet. It also varies from company to company, how much they have invested in this and in people or technology to have the right technology which will make it self-resilient systems. I think we are moving in the right direction but I don’t think we’ll be done very soon. Because there is always room for improvement.
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