Is increasing speed the #1 benefit to digital transformation initiatives?

One of the advantages of technology, digital technology and information technology, is that it does enable the rapid dissemination of information. If you can rapidly disseminate it, then you should be able to also rapidly act on it. But I don't know if that's always the right outcome. For a business that is going from brick and mortar to online delivery, in many cases, it makes sense to use technology to make those decisions faster. But even there sometimes that isn’t the only goal.  You can have digital transformation that applies to businesses that is not just about speed, it could be about higher-quality information. For example, you're not necessarily going to want to move that much faster in academia, as much as you're going to want to do it in a way that is producing better quality outcomes. People can only learn so quickly and build relationships so fast, but we can use technology to improve the quality of the outcome there. It's been interesting to watch all these media companies simultaneously release movies online and in the theaters. And there's a lot of debate going on about whether that's accretive to the revenue stream or it's destructive to it. Part of what makes media work is exclusivity and limiting access to content. Information technology actually makes that a lot harder to do. You might be better off by having constraints on that, and actually literally slowing things down. So I don't think it's categorically about speed, although in many cases it can be.

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Anonymous Author
One of the advantages of technology, digital technology and information technology, is that it does enable the rapid dissemination of information. If you can rapidly disseminate it, then you should be able to also rapidly act on it. But I don't know if that's always the right outcome. For a business that is going from brick and mortar to online delivery, in many cases, it makes sense to use technology to make those decisions faster. But even there sometimes that isn’t the only goal.  You can have digital transformation that applies to businesses that is not just about speed, it could be about higher-quality information. For example, you're not necessarily going to want to move that much faster in academia, as much as you're going to want to do it in a way that is producing better quality outcomes. People can only learn so quickly and build relationships so fast, but we can use technology to improve the quality of the outcome there. It's been interesting to watch all these media companies simultaneously release movies online and in the theaters. And there's a lot of debate going on about whether that's accretive to the revenue stream or it's destructive to it. Part of what makes media work is exclusivity and limiting access to content. Information technology actually makes that a lot harder to do. You might be better off by having constraints on that, and actually literally slowing things down. So I don't think it's categorically about speed, although in many cases it can be.
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Anonymous Author
When I plan a project I like to try to get to the highest level opportunity/benefit and then work my way backward to determine the need/benefit of any given solution.  #1 The benefit of digital transformation, is and always should be "Building stronger and deeper bonds with your customers".  (Mark's belief = The 1st customer is the employee and the rest comes by accident, almost) The technology and process benefits that lead to #1 can be myriad. - Reduce turn around time on data to information - Create improved operational efficiencies - Reduce iteration time on product updates/developments - Bring employees up to speed faster - Enable better internal training (training on the company and positions, not training on MS Word or AWS certs) - Improved org structures for better decision making - Etc., etc.  Any or all of the above secondary bullets might seem like the primary bullet to the person on a project, but the larger vision is what's critical to keep front and center.
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