How can IT consultants approach resistance to new technology and build trust with clients?

Top Answer : What I have done in the past for that is very simple, I invite them to visit one of my current clients and take a look at the concept working. That means I'm not present when they visit the client. I want them to be free to ask whatever they want to the people that are actually using the solution so they have better understanding how was the experience of implementing the solution, what were the ups and downs, the pain points,  also know what the current users think about that solution and how they will scale the implementation, what are the next steps or the roadmap for integrating technology and doing things a new way, because new solutions bring on new challenges.

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Yellow Charger
IT, Construction
What I have done in the past for that is very simple, I invite them to visit one of my current clients and take a look at the concept working. That means I'm not present when they visit the client. I want them to be free to ask whatever they want to the people that are actually using the solution so they have better understanding how was the experience of implementing the solution, what were the ups and downs, the pain points,  also know what the current users think about that solution and how they will scale the implementation, what are the next steps or the roadmap for integrating technology and doing things a new way, because new solutions bring on new challenges.
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Yellow Hard Drive
IT, Health Care and Social Assistance
I know it’s hard for consultants and I can’t even answer my work phone or cell anymore bc it’s all sale calls. I think you should have a number of reach out rules. If they are not responding back you have either reached out to the wrong person or they are not interested. I have people literally robocall me when I have told them not interested and call me back 10 times in a row. It leaves a bad taste in your mouth. Also, never be rude via phone, in person or by email if someone isn’t responding. I get that it’s your job but it’s all harassing.
0 upvotes