How has everyone done with their RPA/IA implementations? Some companies will talk about the number of bots deployed, but I view success as the number of manual hours saved or taken out of the system by way of a bot. How are you quantifying success?

Enterprise Applications, Bots - improvements in KRIs is a better measure.

2 comments

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Pulse User

improvements in KRIs is a better measure.

Pulse User

We measure our RPA efforts with specific KPIs against the process being automated.