How has everyone done with their RPA/IA implementations? Some companies will talk about the number of bots deployed, but I view success as the number of manual hours saved or taken out of the system by way of a bot. How are you quantifying success?
Enterprise Applications, Bots - improvements in KRIs is a better measure.
improvements in KRIs is a better measure.
We measure our RPA efforts with specific KPIs against the process being automated.