How has COVID-19 impacted the CIO role?

Top Answer : Possibly the most valuable thinking that is required of you today as a CIO is to be a critical thinker and empathetic leaders. You've got to be strategic around the whole concept of wicked problems and COVID-19 actually is a wicked problem. The pandemic forced and in some instances accelerated technology shifts in a dramatically shorter period of time. For example communication technologies such as communicating via videoconference took a leap forward in functionality appealing to millions of WFH employees. However making sure you’ve implemented suitable technology that connects a remote workforce can simply be ascribed to keeping the lights on or business as usual. Nowadays and in the not too distant future organizations will be compelled to continually pivot, and we, as CIOs, need to evolve in our roles accordingly. COVID has accelerated the need for greater degrees of digitization for instance and highlighted a number of severe deficiencies eg: retailers cannot survive with a brick and mortar model. The focus on Business Continuity Plans (BCP) or disaster recovery seems to be like closing the gate after the horse has bolted. Focus on where immediate and near future value can be gained through a shift in sustainable business management. Using the retail scenario, this would entail shifting sales and marketing to every eCommerce and/or social media channel possible plus changing your supply chain model - and here is where IT can prove to be invaluable. With the current B;ack Swan or Wicked Problem pandemic, I believe it was certainly predictable as a possible scenario, but I don't think that CIOs had their business continuity planning properly tested in many instances. Additionally few organizations had planned for an event of this nature to be so wide spread globally and long lasting. So people are talking about the pivot and the CIO needs to determine “How do I support my organization to do this new dance called the business pivot that they're expecting to do?” The new norm which is actually business as usual is certainly digital, very e-commerce based, etc.

3 views
1 comments
1 upvotes
Related Tags
Green Hard Drive
Arts, Entertainment and Recreation
Possibly the most valuable thinking that is required of you today as a CIO is to be a critical thinker and empathetic leaders. You've got to be strategic around the whole concept of wicked problems and COVID-19 actually is a wicked problem. The pandemic forced and in some instances accelerated technology shifts in a dramatically shorter period of time. For example communication technologies such as communicating via videoconference took a leap forward in functionality appealing to millions of WFH employees. However making sure you’ve implemented suitable technology that connects a remote workforce can simply be ascribed to keeping the lights on or business as usual. Nowadays and in the not too distant future organizations will be compelled to continually pivot, and we, as CIOs, need to evolve in our roles accordingly. COVID has accelerated the need for greater degrees of digitization for instance and highlighted a number of severe deficiencies eg: retailers cannot survive with a brick and mortar model. The focus on Business Continuity Plans (BCP) or disaster recovery seems to be like closing the gate after the horse has bolted. Focus on where immediate and near future value can be gained through a shift in sustainable business management. Using the retail scenario, this would entail shifting sales and marketing to every eCommerce and/or social media channel possible plus changing your supply chain model - and here is where IT can prove to be invaluable. With the current B;ack Swan or Wicked Problem pandemic, I believe it was certainly predictable as a possible scenario, but I don't think that CIOs had their business continuity planning properly tested in many instances. Additionally few organizations had planned for an event of this nature to be so wide spread globally and long lasting. So people are talking about the pivot and the CIO needs to determine “How do I support my organization to do this new dance called the business pivot that they're expecting to do?” The new norm which is actually business as usual is certainly digital, very e-commerce based, etc.
0 upvotes