How can CIOs make a successful digital transformation at their organization?

Digital transformation is of course the number one priority of the vast bulk of CIOs we work with. We believe that organizations need to think of what I call dual track digital transformation. One set of things are going to be your big rock efforts. When I was at Hewlett Packard enterprise, we worked with the largest and most complicated IT shops on earth. And we were a trusted partner to those shops. I worked with dozens of customers that were on these big rock digital transformation journeys. Things like I'm going to upgrade my network. I need a new CRM. I need the 3-5 huge projects that often take 3-7 years and are really costly. I can't tell you how many times I talked to a customer and they'd say, “you know what, we're 5 years into our journey. We thought it was going to take 6 years. It's probably going to take us another 10 years to get where we need to be.” And you just kind of realized this is just too long. It's just not responsive enough. I know you need to do it, but there's gotta be a better way for software to provide points on the board for the CIO in the here and now. I don't want to go to a CIO and say, look, it's going to take you 3 years to get this solution, when it really is going to be 5.  They take a long time. They're important to do, don't get me wrong. But the challenge is customers aren't going to wait around for three years for you to get a new network. They want better service now. I started to learn about QuickBase, I got very intrigued very quickly because it presented a model, and low code more recently has grown as a market. It presented that roadmap to say, look, we can help you put points on the board quickly. And I think that's so critical in this environment, especially. COVID has only exposed that more. You have to be able to respond really quickly. And so we talk a lot about this concept of a dual track transformation, where you really need to enable the organization to spin up and iterate on solutions at the edge of the business really quickly so that you have that ability to get better every day and be more responsive to the market as a whole.

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Digital transformation is of course the number one priority of the vast bulk of CIOs we work with. We believe that organizations need to think of what I call dual track digital transformation. One set of things are going to be your big rock efforts. When I was at Hewlett Packard enterprise, we worked with the largest and most complicated IT shops on earth. And we were a trusted partner to those shops. I worked with dozens of customers that were on these big rock digital transformation journeys. Things like I'm going to upgrade my network. I need a new CRM. I need the 3-5 huge projects that often take 3-7 years and are really costly. I can't tell you how many times I talked to a customer and they'd say, “you know what, we're 5 years into our journey. We thought it was going to take 6 years. It's probably going to take us another 10 years to get where we need to be.” And you just kind of realized this is just too long. It's just not responsive enough. I know you need to do it, but there's gotta be a better way for software to provide points on the board for the CIO in the here and now. I don't want to go to a CIO and say, look, it's going to take you 3 years to get this solution, when it really is going to be 5.  They take a long time. They're important to do, don't get me wrong. But the challenge is customers aren't going to wait around for three years for you to get a new network. They want better service now. I started to learn about QuickBase, I got very intrigued very quickly because it presented a model, and low code more recently has grown as a market. It presented that roadmap to say, look, we can help you put points on the board quickly. And I think that's so critical in this environment, especially. COVID has only exposed that more. You have to be able to respond really quickly. And so we talk a lot about this concept of a dual track transformation, where you really need to enable the organization to spin up and iterate on solutions at the edge of the business really quickly so that you have that ability to get better every day and be more responsive to the market as a whole.
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Anonymous Author
Taking baby steps, quick hits are fundamental for the team to build confidence and for the board as proof-of-concept, then do larger transformations.
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