How can a CIO delegate business-facing activities to their team?

One of the roles I created was a business relationship manager to take on that lift. Another thing I did reasonably early on was a reorg, where I was really trying to figure out where the pieces fit so we could align ourselves into an agile or product-centric focus. We try to align each function to lines of business and specific products where we have that expertise. Then those managers that are in charge of those functions can carry on those business conversations. I had to sell my team on the vision, but I also took time to sell the business on that vision, and that went a long way. Everybody appreciates the fact that you have a plan. If you don't have a plan and you can't tell people where you're going or what you're trying to do, it doesn’t work.

Anonymous Author
One of the roles I created was a business relationship manager to take on that lift. Another thing I did reasonably early on was a reorg, where I was really trying to figure out where the pieces fit so we could align ourselves into an agile or product-centric focus. We try to align each function to lines of business and specific products where we have that expertise. Then those managers that are in charge of those functions can carry on those business conversations. I had to sell my team on the vision, but I also took time to sell the business on that vision, and that went a long way. Everybody appreciates the fact that you have a plan. If you don't have a plan and you can't tell people where you're going or what you're trying to do, it doesn’t work.
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Anonymous Author
Depends on the sensitivity or risks associated with those activities. Also depend on the seniority of the team.
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