What does "gluework" mean in a tech context?

Top Answer : It is essentially acting as a “glue” between the physical world and the digital world or as a glue between multiple disparate digital systems. This is inefficient. Your digital process is all fully digitized entry and then, as you can imagine, the speed of the process, the accuracy and efficiency, everything is very high. The person is simply there because either you cannot integrate those systems in a digital way and the multiple disparate systems that have been around for decades or because there is a minimal amount of cognitive work that is required. Somebody has to look at something and understand what is there in a document, for example, and then trigger the rest of the business process. This introduces a lot of inefficiencies from an end-user perspective. If you are a customer or have an enterprise that is doing something like this, then you face it in the form of delays and a lot of time being taken. For example, if you are working with an insurance company and you are the end customer, then suppose you need to file a claim that is called the first notice of loss. Suppose if you’re in an auto accident then there are many steps where humans start getting involved to check whether the damage is something that can be covered and maybe something that you need to input into the system.

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It is essentially acting as a “glue” between the physical world and the digital world or as a glue between multiple disparate digital systems. This is inefficient. Your digital process is all fully digitized entry and then, as you can imagine, the speed of the process, the accuracy and efficiency, everything is very high. The person is simply there because either you cannot integrate those systems in a digital way and the multiple disparate systems that have been around for decades or because there is a minimal amount of cognitive work that is required. Somebody has to look at something and understand what is there in a document, for example, and then trigger the rest of the business process. This introduces a lot of inefficiencies from an end-user perspective. If you are a customer or have an enterprise that is doing something like this, then you face it in the form of delays and a lot of time being taken. For example, if you are working with an insurance company and you are the end customer, then suppose you need to file a claim that is called the first notice of loss. Suppose if you’re in an auto accident then there are many steps where humans start getting involved to check whether the damage is something that can be covered and maybe something that you need to input into the system.
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