Five years from now, when a simple majority of enterprises have undergone digital transformation, will we have double the IT footprint?

Maybe if they're totally transforming their business, like a bookstore going on to become Amazon. Obviously, they're going to be spending a lot more on the digital side of it.

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Anonymous Author
Maybe if they're totally transforming their business, like a bookstore going on to become Amazon. Obviously, they're going to be spending a lot more on the digital side of it.
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Anonymous Author
3-5%, at least from my lens. I don't know that we're ever going to double that footprint. I don't see it changing that way for most of us. Maybe for certain use cases. If you look at something like Facebook and where it started, and I'm not sure what the vision is, but a lot of people connected with people they went to high school with, and that's where they exchange pictures with friends and family. Think about email and instant messages. I think if you go back to the core of what the technology is doing and the core of what any of these transformations do, again, what is that outcome? I don't think it yields a double, I think it just yields incremental growth.
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Anonymous Author
I'm starting to see, across the board, a gate that everybody's reaching. Companies are saying we're either going to go through this gate and spend more money or we're going to stop and say, "Let's rationalize what we have. Is it working for us? Can we really justify more spend?" At some point, you have to take a step back and go, "What is the ROI on this? Is it really moving the needle? Or do we need to take a look at what we've got in our stack and ask ourselves, what is it doing for us?" And I don't see a lot of movement in the next three to five years, because I see so many companies that are still in the midst of going through that process. I think it's more in about a 10 year period of time.
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Anonymous Author
I think when you look at all the elements of business, from gross margin to R&D to SG&A, they are all adopting technology. In a software company, one way you can look at it is that technology is 100% of the R&D investment. And for some companies that will be the case. But you can also see technology making its way into the cost of goods sold, into the sales processes, and into G&A. And it's a little bit easier to benchmark it when you start looking at it in that context: if you look at the total technology spend.  Look at car companies, for example; more and more of the service that they're making will be a technology delivery service for the car, not just in the diagnostics of what's going on with the compute infrastructure on board, but even as services that they are going to make available that accentuate the car, whether that's navigation or entertainment or self-driving or whatever. The cogs are starting to digitize more and more in that industry. R&D has already been digitized for at least a generation for that industry.  And then all of us are trying to constantly deal with employee productivity, which is where the G&A investment and technology goes to. Frankly, I think we're failing miserably there. All this emphasis on productivity software has created anti-productivity software. All the productivity software is competing to give us more. None of them are optimized for the constraint, which is there's only so much time in the day to deal with it. So, in that case, I think more investment is absolutely not what's necessary, instead it's more optimal investments. And I would say the same is going to apply to the other ones as businesses get to this new state of digital enablement.
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Anonymous Author
I'd say we will have half the footprint in terms of headcount. Say what you will but automation+AI+ML will reduce some of the lower hanging fruits in IT (namely Helpdesk/JR sys admin type of roles). So the headcount most likely will be lower as you will also shift a lot of IT management to your MSP's and CSP's as well (so you will pay $'s associated with services but not have your local IT footprint).
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