Does anyone has experience in managing two independent service desk without any integration (eg. merger case day1 without IT integration).  Any templates/guides would be highly appreciated

Service Desk - Your best bet is to make that environment last as short a time as possible - and to give both teams (read-only) access to the other service desk, to assist with cross-organizational issues.  I'd also suggest more frequent meetings.

3 comments

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Pulse User

Your best bet is to make that environment last as short a time as possible - and to give both teams (read-only) access to the other service desk, to assist with cross-organizational issues.  I'd also suggest more frequent meetings.

Pulse User

thanks.. I am looking more for some kind of checklist eg. How to give cross company authorization, hot to reroute ticket etc.

Pulse User

I would suggest having multiple although in large organizations it’s hard Bc different departments want to use different tools I am all about centralization of these types of tools. To much room for missed experiences and lost tickets.