Does anyone has experience in managing two independent service desk without any integration (eg. merger case day1 without IT integration).  Any templates/guides would be highly appreciated

Top Answer : Your best bet is to make that environment last as short a time as possible - and to give both teams (read-only) access to the other service desk, to assist with cross-organizational issues.  I'd also suggest more frequent meetings.

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Blue Terminal
IT, Software
Your best bet is to make that environment last as short a time as possible - and to give both teams (read-only) access to the other service desk, to assist with cross-organizational issues.  I'd also suggest more frequent meetings.
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Green USB Stick
IT
thanks.. I am looking more for some kind of checklist eg. How to give cross company authorization, hot to reroute ticket etc.
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Blue Hard Drive
IT, Health Care and Social Assistance
I would suggest having multiple although in large organizations it’s hard Bc different departments want to use different tools I am all about centralization of these types of tools. To much room for missed experiences and lost tickets.
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