Has your company applied learnings from the pandemic to other major external events that impact the business?

In New Zealand last year, the majority of people were set up and enabled to work from home. And then slowly we came out of lockdown. By July I think it was, we were all back in the office working full time. And then in early September, a key piece of infrastructure in our major city, Auckland, was damaged due to a very freak weather event. It seems bizarre to say this, but a truck got blown over on the Auckland Harbor Bridge, damaged the bridge and reduced capacity.  The bridge broke on a Friday. By Monday, people were worrying about how they were going to deal with traffic congestion and getting into the office in the city. And I'm sitting there going, hang on, we've just proved that everyone can work from home. So why is this even a topic of conversation? Where is the leadership conversation and decisions saying, “you know what, on Monday, if you can work from home, you work from home. Don't try and even come into the office.” That seemed to be a bit absent. People knew they could do it for a pandemic, but they hadn't taken that next step and gone, “what about a key piece of infrastructure?”

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In New Zealand last year, the majority of people were set up and enabled to work from home. And then slowly we came out of lockdown. By July I think it was, we were all back in the office working full time. And then in early September, a key piece of infrastructure in our major city, Auckland, was damaged due to a very freak weather event. It seems bizarre to say this, but a truck got blown over on the Auckland Harbor Bridge, damaged the bridge and reduced capacity.  The bridge broke on a Friday. By Monday, people were worrying about how they were going to deal with traffic congestion and getting into the office in the city. And I'm sitting there going, hang on, we've just proved that everyone can work from home. So why is this even a topic of conversation? Where is the leadership conversation and decisions saying, “you know what, on Monday, if you can work from home, you work from home. Don't try and even come into the office.” That seemed to be a bit absent. People knew they could do it for a pandemic, but they hadn't taken that next step and gone, “what about a key piece of infrastructure?”
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