Can you justify going from using a PBX to VOIP system when you have lines that have to remain active but will not be actively used? (i.e. IDF's phone).

Not sure i understand the question.  Be careful some lines cant be used with VoIP such as fire alarms, elevators, etc.  What is the reason for moving them from PBX to VOIP?

5 comments

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Pulse User

Not sure i understand the question.  Be careful some lines cant be used with VoIP such as fire alarms, elevators, etc.  What is the reason for moving them from PBX to VOIP?

Pulse User

Maybe look at ring central, they only charge for direct inbound extensions, no charges for internal extensions, no charge for soft phones only desktop phones if needed.

Pulse User

For the record, I am huge fan of DialPad.  To answer your question, it depends what you are trying to achieve.  If you are just looking to replace dialtone, I agree that any vendor would probably work.  I would recommend looking beyond dialtone and look at the productivity value you could gain through native integrations, AI, etc.  IMO, I think there is a huge opportunity in this space to restart the value of voice. I would look for something you could grow into and not have to make a huge investment.  I would also ask if you really need hard phones and how many.  That would reduce your overall spend as well.   And as mentioned, some things just can't move, so the question would be how can you reduce your overall spend and dependency on those PBXs.

Pulse User

Thank you both for these great responses. We are testing DialPad up to the 5 free extensions to see if it's something we will roll out. I'll also reach out to Ring Central to get a quote of services and equipment.

Pulse User

No worries. I just went through this last year and my POV on phone systems changed.  Just holler if you want more or want to chat.