Is anyone using ServiceNow for their workflow and ITSM needs? Do you manage your ServiceNow internally or do you outsource the mgmt of it to ServiceNow partner? I have worked with few “expert” partners but have found that they lack the business context and domain expertise in the platform. Any recommendation on best strategy and partners for managing ServiceNow platform?

Top Answer : We used their hosted services with primarily internal resources. We were very satisfied with Service Desk portion but trying to automate Inventory of servers, server based software was a disaster. Desktop and laptop inventory went a bit better. The struggle continues and I cannot recommend any third parties

Red Server
Manufacturing
We used their hosted services with primarily internal resources. We were very satisfied with Service Desk portion but trying to automate Inventory of servers, server based software was a disaster. Desktop and laptop inventory went a bit better. The struggle continues and I cannot recommend any third parties
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