Will AI eliminate human inefficiencies?

I for one haven't seen the data that shows AI eliminates a major selection of manual human inefficiencies. I've seen it on individual processes and business use cases, but I wonder if for us as technology and cybersecurity leaders there is a missed cost on the skilling side, the human side, the training and adaptation side for even using this technology. And what role do principals play in that? Do they aid creating structure on the top? Where does that leave us?

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Anonymous Author
I for one haven't seen the data that shows AI eliminates a major selection of manual human inefficiencies. I've seen it on individual processes and business use cases, but I wonder if for us as technology and cybersecurity leaders there is a missed cost on the skilling side, the human side, the training and adaptation side for even using this technology. And what role do principals play in that? Do they aid creating structure on the top? Where does that leave us?
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Anonymous Author
I don't think the data analysis has been done. I believe as an OSG, that's an Old Security Guy who's seen the cycle happen time in memorial, that the data is going to reflect that we do not yet understand the cost just as we didn't understand the cost of going to wireless, just as we didn't understand the cost of outsourcing, just as we didn't understand the true cost of offshoring. We've done this dance before for at least the past 20 years. I think we're going to run into the business ready-fire-aim cycle: Here's the newest toy, it slices, it dices, it creates, and everyone else has it so damn it I need to have it as well. The challenge I have is if we're not thoughtful about this one, at least a little bit, the potential to do harm is exponentially greater in my mind.
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Anonymous Author
This is a human element, but I think back to a group that was doing marketing and as a young incident responder I may have blocked access to a particular domain while we conducted an investigation into that domain. I was getting all sorts of phone calls and emails from marketing people saying, "Hey, they need access to this website because they need to be able to compare the ads in order to see what we're putting out as far as marketing is concerned." So, that was my first real view into unintended consequences of blocking a website that I didn't think had any business purpose: all of a sudden the marketing team wanted to see it. So that makes me wonder, "How are computers going to be able to do that?” And if we're blocking the computers from doing that, are we blocking them from being able to build an accurate model for whoever is trying to do that sort of comparison?
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Anonymous Author
I would rather say "mitigate" more than "eliminate"... there's always an angle to be revised and perfected. It will certainly help to discover aspects or patterns not envisioned before, it's up to you how you prioritize and mitigate/take advantage of those discoveries.
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