What is the role of IT in digital customer experiences? - Pulse Q&A

What is the role of IT in digital customer experiences?

#customer experience,#customer support,#customer success,#marketing IT has full decision-making authority 19%, IT is a 50/50 partner 60%, IT is consulted but another part of the business has greater authority 17%, IT is not involved 4%,

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IT has full decision-making authority 19%, IT is a 50/50 partner 60%, IT is consulted but another part of the business has greater authority 17%, IT is not involved 4%,

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